Pepper's Pack Transition FAQs

GENERAL


Why are we discontinuing Pepper's Pack? 
Over the past year, we have tried wholeheartedly to create a membership program with the very best Play Packs for our amazing members and their pups. However, after exhausting all avenues, it has become clear that the pandemic has created too many unforeseen challenges for so many of our partners. With continued limited resources and new challenges ahead, we have made the very difficult decision to end the Pepper's Pack program. 

I'm a quarterly member for 2020. Was I charged for Q1? 
Since there will not be a Play Pack for Q1, we didn't charge you on January 1st for this quarter.  However, you can continue taking advantage of your Pepper's Pack benefits through the end of March! If you have questions about the billing on your account please reach out to help@ldmemberships.com

I'm an annual member. What happens to the Play Packs and membership benefits I paid for? 
You'll receive a Lazy Dog eCard for the remaining balance of Play Packs you did not receive. This eCard will expire on 12/31/21. You can also continue taking advantage of your Pepper's Pack benefits through the end of March! If you have questions about the billing on your account please reach out to help@ldmemberships.com 

I'm an annual member and my membership expired 12/31/20. Did you charge me? And am I eligible for the transfer to Beer Club? 
Since there will no longer be any releases, we did not charge you on January 1 for another year. However, you can continue taking advantage of your Pepper's Pack benefits through the end of March! And yes, please review the email you received on how to transfer your membership to Beer Club. We can’t wait for you to be a member of that club! If you have questions about the billing on your account please reach out to help@ldmemberships.com

Will I be receiving a Q1 Play Pack? 
There will be no Play Pack for this quarter. However, you are able to enjoy your other benefits until March 31, including discounted dog meals, 10% off takeout/curbside orders, and priority seating.

I just signed up for Pepper's Pack in 2021. What happens for me? 
  • Quarterly Members:¬†You are still eligible for the 1st pack along with your other PP benefits until the end of March. Your 1st kit can be picked up at your home Lazy Dog restaurant. Please review the email you received on how to transfer your quarterly membership to Beer Club. We can‚Äôt wait for you to be a member of that club!
  • Annual Members:¬† You will receive a Lazy Dog eCard for the remaining balance of Play Packs¬†you did not receive. This eCard will expire on 12/31/21. You can also continue taking advantage of your Pepper's Pack benefits through the end of March!¬†Please review the email you received on how to transfer your annual membership to Beer Club. We can‚Äôt wait for you to be a member of that club!
If you have questions about the billing on your account please reach out to help@ldmemberships.com
 
I received a Pepper's Pack Gift Membership. How do I redeem this? 
Since the program is ending, you will be able to redeem your gift membership for a Lazy Dog Beer Club membership. Please email us at help@ldmemberships.com for further assistance.
 
I haven't used my $35 sign-up offer, yet. Can I still use it? 
Yes, you can use your $35 eCard through the stated expiration date. 
 
Can we still get discounted dog meals?
You will be able to get discounted dog meals until March 31.
 
Will you still allow dogs on the patio and serve dog meals?
Yes. There is no change to our dining in policy with your pup! Valid at all Lazy Dog locations except Allen, TX and Peachtree Corners, GA

 

BEER CLUB TRANSFER


What are the benefits of Lazy Dog Beer Club?
  • Automatic Draft Beer Upgrades ‚Äď 22 oz beer for the price of a 16 oz beer on draft beer*. Simply give your member ID to the server¬†to apply¬†the¬†membership benefit
  • Draft Beer sampler - once a month, members will get a draft beer sampler of their choice to enjoy in the restaurant. Just show your Member ID to the server when ordering¬†a sampler.
  • Takeout discount - members receive 10% off their takeout orders when ordering online with us. A monthly code will be¬†texted to each member¬†at the beginning of each month
  • Beer to go discounts - members receive 10% off 4-packs, growlers and crowlers of our house beers. Please note Growlers and Crowlers are not available everywhere.
  • Priority¬†Seating - members can put their name on their Priority Seating list when there is a wait at their restaurant. Simply inform the host you are a member and¬†give them your Member ID.
  • And other surprises! ¬†
     
    Is there a charge if I transfer my Pepper’s Pack membership to Beer Club?
    If you transfer your membership to Beer Club before March 31, then the remaining days of Q1 (January ‚Äď March) is on us. After that you will fall into the normal renewal cycle. This means if you are a quarterly member, you will renew on April 1, 2021. If you are transferring your annual membership, then your membership will renew on April 1, 2022.¬†
     
    Will I have the same Member ID when I transfer to Lazy Dog Beer Club?
    No, your Lazy Dog Beer Club member ID will be different in order for you to have access to the Beer Club benefits.
     
    I’m not sure I want to transfer my account. When do I need to let you know by?
    For the most seamless transition, we recommend you make the transfer as early as possible. The sooner you transfer, the sooner you can start enjoying your LDBC benefits! However, we understand you may need some time to think about the change so please let us know by March 24.
     
    I had selected ‚ÄúNo‚ÄĚ to transfer, but now I changed my mind.
    No worries! We can manually transfer you, please send us an email at help@ldmemberships.com with subject line: Transfer to LDBC. Please give us 7-10 business days to complete this transfer for you.
     
    Can I transfer my membership to someone else who can take advantage of the Lazy Dog Beer Club benefits?
    Yes! Please send us an email at help@ldmemberships.com and copy the person on the email so we can better assist you with this request.
     
    If I transfer my Pepper’s Pack membership to Beer Club, can I go immediately to pick up my 1st kit and use my Beer Club benefits?
    Please allow 7-10 business days for your new Beer Club account to activate. You will receive a welcome email with your new member ID, and then you will be active and can start enjoying your LDBC benefits!
     
    Once I transfer my Pepper Pack membership to Beer Club, will my Pepper's Pack benefits stop?
    No, you will still be able to enjoy your benefits along with your Beer Club benefits until March 31. After this date, your Pepper’s Pack benefits will end.
     
    When do I need to let you know if I wish to cancel my Beer Club membership before I get renewed?
    Please send us an email to help@ldmemberships.com by March 24th.
     
    Can I change my home location?
    Yes, please send us an email to help@ldmemberships.com with subject line: Home Location Change. Please do this after you transfer your account.

    Can I update my billing or account info?
    You will be able to change your billing information after you transfer to the beer club membership. Please send an email to help@ldmemberships.com with your account update request.

     

    Still have questions? Email us at help@ldmemberships.com