FAQs

MEMBERSHIP

What is the Lazy Dog Beer Club (LDBC)?
LDBC is a membership subscription created by beer lovers, for beer lovers. It gives members the opportunity to try a variety of beers from some of our favorite craft breweries and enjoy some amazing benefits in our restaurants. The day you sign up, you will be able to pickup the first kit + glass! For each quarterly kit, our members will receive an 8-pack of beers: four uniquely brewed beers (two each) from four breweries throughout the country. Some of the other awesome LDBC benefits include upgraded beers, priority seating, monthly draft beer samplers, 10% off takeout/curbside orders, and more!

When do my membership benefits start?
Your benefits start the day you sign up! As soon as you become a member, your first kit will be patiently waiting for you at your selected home store. Don’t forget about using your other benefits when you stop by the restaurant.

When do my membership benefits expire?
Your benefits are valid during the quarter in which you signed up. For example, if you signed up on 1/15, then your benefits will last until 3/31 and will auto-renew on 4/1.

I received a gift membership. How do I redeem it?
As the lucky recipient of a gift membership, you should have received a registration email that includes instructions on how to enroll, along with a special gift code.You can find additional information on registering HERE. Please note, your account is not active until the gift membership is registered. 

BENEFITS

What is included in my beer kit?
The moment you sign up, you will be eligible for the first kit, which includes eight of our house beers (two of each beer), plus a glass! For the quarterly kits, each one is designed around a unique theme and will include an 8-pack of 4 different beer styles from various breweries, along with a special beer glass.

What are the other member benefits?
Draft Beer Upgrades
Benefit: Receive a 22oz beer for the price of a 16oz beer on draft beer.*
How to Redeem: Simply give your phone number to the server so the discount can be applied.

Priority Seating
Benefit: Put your name on the Priority Seating list when there is a wait at the restaurant.
How to Redeem: Let the host stand know you are a member + provide them with your phone number. The restaurant staff will prioritize you on the list and let you know the current wait time. 

Monthly Draft Beer Sampler
Benefit: Enjoy one draft beer sampler of your choice (our House Beer Sampler or our Hop Head Sampler) in the restaurant each month. The sampler does not rollover and will refresh on the 1^st of the month.
How to Redeem: Show your phone number to your server when ordering a sampler, and the discount will be applied.

10% Off Takeout/Curbside Orders
Benefit: Receive 10% off takeout/curbside orders when ordering online with us. The monthly code will be sent to you on the 1^st of each month.
How to Redeem: To take advantage of this benefit, be sure to place your order on our homepage. When you are on the checkout page, please enter the monthly code to receive your 10% discount. Please note, your membership account is separate from the online ordering account. 

Beer-to-Go Discount

Benefit: Receive 10% off when ordering beer to go.
How to Redeem: Show your phone number to the server so your discount can be applied.

Priority Access to Rare Beer Releases
Benefit: Get early access to rare beer releases.
How to Redeem: You will receive an email about these special releases. Be on the lookout—as there is a limited quantity produced, and we want you, our LDBC members, to have first dibs.

MEMBERSHIP PORTAL

What is the membership portal?
We have created a portal where members can easily manage and update their account. Once you create an account, you will be able to view all available benefits to redeem; update your credentials, home store, credit card info; and more! Currently, the membership portal is only available for Beer Club members.

How do I register? 
To register your membership portal, click HERE. Please be sure to use the email address associated with your LDBC account. Already have an account? Sign in HERE.

Why don’t I see my subscription information? 
If you have successfully registered and verified your account and are still unable to view your subscription, please try logging out and logging back in HERE. If the issue persists, please reach out to us at help@ldbeerclub.com for further assistance. 

I have not received the Password Reset email. What should I do? 
If you clicked “Forgot Password” and have not received an email to reset your password, then this most likely means an account was never registered. Please register for an account HERE

PAYMENT

How much does LDBC cost?

There are two memberships to choose from: quarterly and annual.

• The quarterly membership is $39 + tax/quarter.
• The annual membership is $175 + tax. It includes 5 kits: first kit + four quarterly kits (a $20 savings). When the annual membership renews, the price is $141 + tax/year, which will make you eligible for four quarterly kits.

When will I be charged for the next quarter?
Since this is a quarterly program, all charge dates will occur on 1/1, 4/1, 7/1 and 10/1, regardless of sign-up day. If you are a quarterly membership that signed up on 4/15, then your next charge date would be on 7/1. If you are an annual member, you will be charged on the fifth quarter from when you signed up. For example, if you signed up for an annual membership on 4/15/23, then your first renewal charge date will be on 7/1/24 and all future renewals will occur on 7/1.

How do I cancel?
For all cancellation requests, please email us at help@ldbeerclub.com at least 5 days prior to your next charge. Please remember it is the member's responsibility to email us with adequate time to process a cancellation.

PICK UP

When do I get my first kit?
You can pick up your first kit at your home restaurant as soon as you sign up! Please inform the restaurant staff you just signed up and are needing to pick up your starter kit. You will need to provide your phone number and driver’s license.

When do I pick up the next quarterly kit release?
You will receive an email + text when it is time to pick up your quarterly kit. The beer kit is released in February, May, August and November and will be available for a 21-day pickup window.

How do I know if I’m eligible for the quarterly kit release?
To be eligible for a quarterly kit, you must’ve been a member prior to the quarter in which the kit will be released and have been charged on the first day of the quarter. For example, to qualify for the Q2 kit releasing in May, you must have been a member prior to 4/1 and received a charge on 4/1.

What if I can’t pick up my kit within the pickup window?
If you can’t pick up your kit within the given timeframe, please call your home restaurant and let a manager know when you are able to get your kit. We will always try our hardest to make special arrangements if possible. Alternatively, if you would like someone else to pick up your kit, please call the restaurant and let a manager know. 

What are the participating restaurants?
Lazy Dog Beer Club is available at all our restaurants. To check out our locations + hours, please click HERE.

Can I get my kit shipped to me?
Currently, we are not able to ship beers to our members. We apologize for any inconvenience.

MEMBERSHIP IN GEORGIA

How is the LDBC membership different in Georgia?
Due to Georgia laws, membership must be purchased in-restaurant and cannot be purchased online. When your membership renews at the beginning of the quarter, the amount will appear as credit in your account wallet associated with your phone number. The credit will be used when your quarterly beer kit is ready for pick-up.

Alpharetta only: Due to local laws, Alpharetta members receive one perk each month: a small plate at Lazy Dog Alpharetta or a beer sampler at Lazy Dog Perimeter or Peachtree Corners. 

I was charged for my next quarter’s subscription. Now what?
The charge on your credit card was moved to a credit in your account for use at Lazy Dog. This credit will let the restaurant know you are eligible for the quarterly kit once it is available. The credit should be used when you are picking up your beer kit. If you use these funds to purchase other food or drinks at Lazy Dog, you will have access to purchase the upcoming kit at the retail price.

Am I able to pick up my kit at another location?
Members are encouraged to pick up their kits at their home location. If you need to pick up at another GA location, please reach out to help@ldbeerclub.com.

Can I pick up my kit if I live in another state and am visiting Georgia?
No. Only Georgia members can pick up their kits in Georgia.

MISC.

What is a “home restaurant”?
Your home restaurant will be the location at which you pick up your beer kits. When you sign up for the LDBC, you will be required to select a home restaurant.

Can I change my home location?
Yes! You can do so under Account in your membership portal. 

When I signed up, I received a $39 promo. How do I redeem this?
For a limited time, members receive $39 off their check when they sign up for LDBC. The $39 promo will be added to your account after sign-up. Please provide your phone number to the server to receive the discount.

The $39 promo can be used multiple times until the full balance is used. The balance will be voided if membership is refunded. One offer per member per table. Offer valid for dine-in and takeout/curbside orders. Not valid for online or third-party web orders. Excludes tax and gratuity. Expires 90 days from sign-up.

STILL HAVE QUESTIONS? EMAIL US AT HELP@LDBEERCLUB.COM.

See full LDBC terms & conditions HERE.

See full LD terms & conditions HERE.

*Upgrades are not applicable on select high ABV beers and cannot be combined with Happy Hour. The upgrade is available on draft beers, which vary by location. Maximum five upgrades per dine-in visit, per day. 

All prices, offers and details contained in the FAQs are subject to change at any time without notice.