FAQs

Please note: The current FAQs reflect membership signups 7/1/19 and after. If you signed up prior to this date and have questions about your account, please reach out to us directly at help@ldbeerclub.com. 

MEMBERSHIP

What is the Lazy Dog Beer Club (LDBC)?
LDBC is a quarterly membership subscription created by beer lovers, for beer lovers. It gives members the opportunity to try a variety of beers from some of our favorite craft brewers around the country. The beer secured for our members is brew that is custom-made get 8 beers from 3+ different breweries in each kit as well as other awesome benefits. You get your first beer kit as soon as you sign up and a beer kit each additional quarter that you are an active member.

When do my membership benefits start?
Your benefits start the day you sign up! If you signed up on 7/1/19 or after, you will be able to pick up your first kit, get beer upgrades, and purchase beer club merchandise and rare beers as they become available the first day you join the club!

When do my membership benefits expire?
Your benefits expire at the end of the last quarter for which you have made payment. For example, if you sign up in July, your benefits will expire Sept 30. If you sign up on Oct 27, your benefits will expire Dec 31.

I received a Gift Membership. How do I redeem it?
Visit ldbeerclub.com/gift for directions on how to redeem your gift. Your secret gift code can be found on the email, physical card or print out that the gift giver sent you. Your membership is not active until you redeem your gift code.

Can I still sign up for a charter membership?
Sign up for charter membership has officially closed. You can sign up for our Annual Membership to get 5 kits (the first kit for signing up and 4 themed releases) + a full year of benefits!

I am a charter member; will my benefits expire at the end of my membership year?
You may renew your charter membership to continue your benefits. It you do not renew; you will no longer have access to these benefits.


BENEFITS

What is included in my beer kit?
Each kit is designed around a unique idea + will include 8 cans and/or bottles of hard to find beer from 3+ different craft breweries.  It will also include things like custom merch + things that make you smile. 

What are the other member benefits?
• Automatic Draft Beer Upgrades – 22 oz beer for the price of a 16 oz beer on draft beer*
• Priority access to shop rare beer releases + small batch merch.

Other surprises! 

How do I get my beer upgrade?
You can start upgrading your beers the first day that you join the program. Just tell your server that you are a member of the Beer Club and give them either your member ID or phone number when you order.  You can use your upgrade at any Lazy Dog location. The upgrade is available on draft beers which vary by location.*  You can use your upgrade benefit up to twice a day for up to 5 beers per check.


PAYMENT

 

How much does LDBC cost?
A quarterly membership costs $35/quarter + tax. You will receive one kit per quarter and be billed automatically the first of the quarter. An annual membership costs $150/year + tax. You will prepay for the entire year and receive 5 kits ($25 savings). 

When will I be charged for the next quarter?
If you have a quarterly membership, you will be charged on the 1st day of each quarter that you are a member. Specifically, in 2019, credit cards will be charged on the 1st of January, April, July, and October. If you are an annual member you will be charged on the 1st day of the 5th quarter that you are a member. All cancellations must be made 5 business days before the next charge. You can cancel by clicking on the link in the renewal notice email you’ll get 5-7 days prior to renewals. Or you can cancel by contacting us at help@ldbeerclub.com

 

PICK UP

When do I get my first kit?
You can pick up your first kit at your home restaurant as soon as you sign up!

When do I pick up the next quarterly kit release?
You will receive an email from Lazy Dog Beer Club when it is time to pick up your quarterly kit. In 2019, quarterly releases occur in January, April, July, and October and will be available for a 21-day pickup window. Active members, who were charged on the 1st of the month, are eligible for the releases.

What if I can’t pick up my kit within the pickup window?
If you can’t pick up your kit within the given time frame, please call your home restaurant and let a manager know when you are able to get your kit and they will hold it for you. Additionally, if you would like someone else to pickup your kit for you, call the restaurant with their information.

What are the participating restaurants?
In California: Roseville, Folsom, Concord, Dublin, Cupertino, Torrance, Downey, Cerritos, Fresno, Valencia, Temecula, Huntington Beach, Irvine, Brea, West Covina, Newark, Rancho Cucamonga, Thousand Oaks
In Nevada: Summerlin, Town Square
In Illinois: Vernon Hills
In Georgia: Peachtree Corners (Coming soon)
See lazydogrestaurants.com/locations for the address and hours of each location. 

How do I get my kit?
For each release, including your 1st kit, you will pick up your kit at your home restaurant. Just check in with the host and give them your member ID. We will send you an email letting you know when your kit will be ready for pick up.  In order to make sure you are getting fresh beer, you will have 21 days to pick up your kit once it is released. 

Can I get my kit shipped to me?
Right now, we are not able to ship beer.

MISC.

 

What is a “home restaurant”?
When you sign up for the Beer Club you must select an LDBC participating restaurant. This is where you will pick up your first kit and all future releases.

Can I change my home location?
Yes. If you would like to change your home restaurant, please email help@ldbeerclub.com

What is my member ID?
Your member ID is what you will use to redeem all your member benefits, including draft beer upgrades and kits. Your member ID is located at the top of every beer club email we send you, next to your home restaurant.

I forgot my member ID, what do I do?
If you can’t locate your member ID, please contact help@ldbeerclub.com.

 

Still have questions, email us at help@ldbeerclub.com